Refund policy

If you find that for any reason you are not satisfied with the product you purchased, please contact us within 14 days from the date of receipt of the product or the receipt of the last product from your order and follow the steps outlined below:

Send us information including your order number, invoice number, and a description of your complaint via email at reklamacije@stancija-st-antonio.hr.

Depending on your complaint and the specific reason for your dissatisfaction with the product, we will send you information regarding: the possibility of exchanging the product, returning the product, refunding your money, or other information related to your complaint.

In cases of exchange or return, the ordered products (RETURN OR EXCHANGE) must be delivered to the following address: STANCIJA ST. ANTONIO d.o.o., Ulica Giovanni A. della Zonca – Via Giovanni A. della Zonca 35A, Vodnjan. Upon receiving the product, we will notify you about the refund or sending of a replacement product. Refunds or exchanges for a new product will be processed within 2-3 days, and no later than 14 days. If this does not occur, please contact us via email at reklamacije@stancija-st-antonio.hr.

If the packaging is damaged, do not accept the product; instead, draw the delivery person's attention to the damage and request that they return the product to STANCIJA ST. ANTONIO d.o.o. If the customer does not report packaging damage to the delivery person at the time of receiving the product, it is considered that they have accepted the product with undamaged packaging.

The goods are insured against loss during delivery. If the customer does not receive the package, they must inform the seller so that appropriate actions can be taken to locate or resend a new shipment.